Compared it to the Charlottesville Lowe’s? Hah. I went to the Home Depot in Waynesboro last week (there’s a Lowe’s too, and I’m sure they’re good, but I like orange) – and was met by three smiling employees, one of whom offered to guide me around the store finding what I needed.
I was told that they have been focusing on customer service since their new general manager arrived, and it shows. Not only is gas cheaper there – I paid $2.49 on Thursday, Crozet had gas from $2.89 at the BP to $3.29 at the Exxon, but going to a huge home improvement store wasn’t an exercise in futility and frustration.
Update 4 November 2008: From an email:
The other thing you didn’t mention is that from Crozet to the Home Depot there are only 2 lights and that’s in Waynesboro. It may be a few extra miles to Waynesboro but it’s a pleasant drive.